Shipping Policy

Last updated: 7 September 2026

At Ikiru Tea, we carefully prepare and pack each order before dispatch. This Shipping Policy explains where we ship, applicable shipping costs and what you can expect after placing an order.

1. Shipping Destinations

We currently ship to the Netherlands, Belgium and selected countries within the European Union.

The available shipping options for your destination will be displayed during checkout.

2. Shipping Costs

Shipping costs are calculated based on your delivery destination and are displayed during checkout before you complete your purchase.

We currently offer free shipping on orders over:

€50 within the Netherlands and Belgium
€75 to other eligible destinations within the European Union

Where a free-shipping threshold applies, it is calculated based on the value of the products in your order after discounts and before shipping costs, unless otherwise stated during checkout.

For orders below the applicable free-shipping threshold, the shipping rate shown during checkout applies.

3. Order Processing

Orders are prepared and dispatched as soon as reasonably possible after payment has been received.

Orders placed during weekends or public holidays may be processed on the next business day.

During particularly busy periods, product launches or holidays, processing may take longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation where applicable.

4. Delivery Times

Estimated delivery times depend on the destination and shipping method selected.

Any delivery times displayed on our website or during checkout are estimates unless a specific delivery date has expressly been agreed.

Carrier delays or other circumstances outside our reasonable control may occasionally affect delivery. If a significant delay occurs, please contact us at info@ikirutea.com.

Your statutory consumer rights remain unaffected.

5. Tracking

Where tracking is available for your selected shipping method, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking information to become available.

6. Delivery Address

Please check that your delivery address is complete and correct before placing your order.

If you notice an error after placing your order, contact us at info@ikirutea.com as soon as possible. We will try to assist you, but we cannot guarantee that an address can be changed once an order has been prepared or dispatched.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be charged where permitted by applicable law.

7. Damaged or Missing Orders

If your order arrives damaged, or if you believe your shipment has been lost in transit, please contact us at info@ikirutea.com with your order number and relevant details.

For damaged shipments, photographs of the parcel and products may help us investigate the issue with the carrier.

We will assess the situation and provide an appropriate solution in accordance with applicable consumer law.

8. Returns

Shipping and delivery are separate from your statutory right of withdrawal and our return procedure.

For information about returns, refunds, return shipping costs and the right of withdrawal, please refer to our Return & Refund Policy.

9. Contact

Questions about shipping or delivery can be sent to info@ikirutea.com.

Ikiru Tea
Pinksterbloemlaan 35
8245 LA Lelystad, The Netherlands
KVK: 98476017 | VAT: NL868511766B01