We currently ship to all countries within the European Union (EU).
Order processing
Orders are typically processed within 1–2 business days. During peak periods, processing times may be slightly longer. Once your order has shipped, you will receive a confirmation email with tracking information where available.
Estimated delivery times
All orders are dispatched from the Netherlands using DHL Parcel. Once your order has been shipped, you will receive a confirmation email with a tracking link.
Delivery times vary by destination and are estimates only:
Netherlands: 1–2 business days
Belgium & Germany: 2–3 business days
Rest of the EU: 3–6 business days
Please note that delivery times may be affected during peak periods, public holidays, or unforeseen circumstances.
Delivery times are estimates and may vary depending on the destination country and carrier.
Shipping costs
Shipping costs are calculated automatically at checkout based on the delivery address. Any applicable promotions, such as free shipping, are applied automatically.
Address accuracy
Please ensure that your shipping address is complete and correct. If a parcel is returned due to an incorrect or incomplete address, we may need to charge additional shipping costs to resend the order.
Missed deliveries
If you are not available at the time of delivery, the carrier may deliver the parcel to a neighbour or a designated pickup location. Please refer to the tracking information provided by the carrier for further details.
Returns & Right of Withdrawal
Right of withdrawal
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
Exception – sealed goods for hygiene reasons
Our products are food-grade consumables. For reasons of health protection and hygiene, the right of withdrawal does not apply to products that:
are sealed, and have had their seal broken after delivery.
This is in line with Article 16(e) of Directive 2011/83/EU.
When are returns accepted?
Returns are accepted only if the product:
is unopened and unused,
has its original seal intact, and
is returned in its original condition and packaging.
How to return an order
Contact us within 14 days of receiving your order via info@ikirutea.com, stating your order number.
You will receive return instructions from us.
Return the product within 14 days of notifying us of your withdrawal.
Return shipping costs
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrectly delivered.
Refunds
Once we have received and inspected the returned item, we will issue a refund as soon as possible, and no later than 14 days after receiving the return notification. We may withhold the refund until we have received the returned goods or proof of return shipment.
Refunds are made using the original payment method.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@ikirutea.com, including clear photos of:
the outer packaging,
the shipping label,
and the issue in question.
We will assess the situation and provide an appropriate solution.
Questions
For questions regarding shipping, returns, or your order, please contact us via the Contact page.
For general information, you may also refer to our Returns & Shipping page before reaching out.
